FAQ

General Questions

Shipping

  • How many days will it take for me to get my order?

    Most orders will be processed within 24 hours, if ordered products are in stock. Holidays, Saturdays, and Sundays are not considered as business days. Please inspect all items for any damages when you receive from the carrier.Shipping cost is only estimated for continental USA. Actual shipping cost vary and will be notified by email. Alaska, Hawaii and some rural locations may require additioanl delievery time and additional charges. We are sorry that we cannot support international shipments.

  • How can I track my order?

    We provided a special section where you can track your order. On the bottom part of our website you'll see a section that says "Would like to track your order?", you have to put in the order number that has been given to you when you placed your order, then you can see where your order is now and when you can expect it to be delievered to you. 

Refunds and Returns

  • What is your return policy?

    You may return new, not used items sold within 30 days of delivery date. Products must be in the condition you received them and in the original box and/or packaging. There is absolutely no return or exchange on electrical parts, inflatables, toys, NO EXCEPTION!

    No returns or exchange on Special Orders, Heaters, above aground pool kits, liners. all sales are final on these items, unless there is wrong shipment.

    Customer must obtain the RMA No. There will be a 15% restocking fee applied to all returns, NO EXCEPTION!

    Please return the products in the packaging received. Include in the package the original invoice and any additional instructions. Once your return is received and inspected, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days.

About Us

  • Learn about us
    Discount Pool Mart is a family business, which was founded in YEAR. Starting off with only one store throughout LA County, Discount Pool Mart expanded opening up six mores stores around LA, bringing the number of stores to a total of seven stores. Our headquarters are located in Chatsworth, California. Over the years, we have been improving our service to customers in-stores and via our online website.  We have a special live chat designed where our agents can help customers with questions about a certain product, get help with purchasing products, or any other general questions. Our mission is to serve our customers the best we can to make them happy with our service and excited to swim in their clean pools.